Last Updated: 22 Nov 2023
Thank you for choosing Hira Embroidery Design for your digital embroidery design needs. We want to ensure that you have a positive experience with our products. Please read our Refund Policy carefully before making any purchase.
1. Digital Product Nature
As our products are delivered in digital format, they are non-tangible and irrevocable. Once a digital product is purchased and the download link is provided, the sale is considered final.
2. Refund Eligibility
Refunds are only applicable under the following circumstances:
- Duplicate Purchase: If you accidentally purchase the same digital product more than once, please contact us immediately for a refund of the duplicate transaction.
- Technical Issues: In the rare event that you encounter technical issues preventing you from accessing or downloading the digital product, please reach out to us for assistance.
3. Refund Process
To request a refund, please contact our customer support at [email protected] within 14 days of the purchase date. In your email, provide the order number, a brief explanation of the issue, and any relevant details.
Our team will review your request and respond within 3 business days with further instructions or a resolution.
4. Non-Refundable Situations
Refunds will not be provided in the following situations:
- Change of Mind: We do not offer refunds for digital products due to a change of mind. Please ensure that you carefully review the product details and specifications before making a purchase.
- Compatibility Issues: It is your responsibility to ensure that your software and equipment are compatible with the digital products before purchase.
- Unauthorized Distribution: Refunds will not be issued if there is evidence of unauthorized distribution or sharing of the digital products.
We appreciate your understanding of our Refund Policy. Our goal is to provide you with high-quality digital embroidery designs, and we are here to assist you with any issues you may encounter. Thank you for choosing Hira Embroidery Design!